Privacy Policy for ShellSe.com

Last Updated: July 30, 2025

Welcome to ShellSe.com (“ShellSe,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services, including pet adoption, purchase, and delivery.

By accessing or using ShellSe.com, you agree to this Privacy Policy and our Terms of Service. If you do not agree, please do not use our website.

1. Information We Collect

We collect several types of information to provide and improve our services:

A. Information You Provide Directly

Contact Information: Name, email address, phone number, address.
Account Data: Username, password, and preferences (if you create an account).
Purchase/Adoption Information: Pet preferences, adoption application responses, delivery instructions, payment details.
Communication Data: Messages sent via our contact forms, emails, SMS, or Telegram.

B. Information We Collect Automatically

Device and Usage Information: IP address, browser type, pages visited, time spent, referring URLs.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience.

C. Information from Third Parties

Payment Processors: We may receive confirmation of payments (we do not store card numbers).
Advertising or Social Platforms: Data from platforms like Google Ads, Meta, etc., when you interact with our ads.

2. How We Use Your Information

We use your information to:

Process pet adoption or purchase applications.
Deliver pets and provide customer service.
Respond to your inquiries or requests.
Verify your identity and prevent fraud.
Customize and improve our website and services.
Send important updates or promotional emails (you may opt out).
Comply with legal obligations.

3. Sharing of Your Information

We do not sell your personal data. However, we may share your data with:

Service Providers: Delivery partners, customer service tools, payment processors, web hosting providers.
Legal Authorities: If required by law, court order, or to protect our legal rights.
Business Transfers: In case of a merger, acquisition, or asset sale, your information may be transferred.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember user preferences.
Analyze website traffic.
Offer a better user experience.
Serve relevant ads on other platforms.

You can control cookie preferences through your browser settings. Disabling cookies may limit some functionality.

5. Your Rights and Choices

Depending on your location (e.g., EU or California), you may have the following rights:

Access Your Data
Correct or Delete Your Data
Withdraw Consent
Object to or Limit Processing
Data Portability

To exercise these rights, please contact us at support@shellse.com. We may verify your identity before fulfilling your request.

6. How We Protect Your Information

We use industry-standard security measures including:

SSL encryption
Secure servers and firewalls
Limited access to personal data

However, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and keep them confidential.

7. Data Retention

We retain your personal information only as long as necessary for the purposes listed above, unless a longer retention period is required by law or to resolve disputes.

8. Children’s Privacy

ShellSe.com is not intended for children under 13. We do not knowingly collect data from children. If we learn we’ve collected data from a child without parental consent, we will delete it promptly.

9. International Users

If you are accessing our site from outside the United States, you acknowledge and agree that your information may be transferred to, stored, and processed in the U.S. where privacy laws may differ.

10. Third-Party Links

ShellSe.com may contain links to third-party websites (e.g., delivery services, social platforms). We are not responsible for their privacy practices. We encourage you to review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. The updated version will be posted on this page with a new effective date. Your continued use of the site after changes means you accept the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, contact us:

Email: support@shellse.com
Phone: +1 (217) 271-5519
Telegram: @AgnesHarvey
Mailing Address: Louisville, Kentucky 40204, USA

ShellSe.com is committed to protecting your privacy while helping you find your perfect animal companion.