We offer nationwide delivery via climate-controlled vehicles with professional animal handlers. Local pickup is available at our partner locations. All transport includes real-time tracking, insurance coverage, and 24/7 support during transit.

While we work hard to ensure perfect matches, we offer a 14-day adjustment period. If the adoption isn’t working out, we’ll help facilitate a return and work to find a better match. Health-related returns are covered under our health guarantee.

Lifetime support includes access to our veterinary network, training resources, nutritional guidance, and 24/7 support hotline. We provide breed-specific care guides and connect you with other families who’ve adopted similar pets.

Every breeder undergoes our rigorous 12-point inspection covering facility conditions, breeding practices, animal welfare standards, and documentation. We conduct annual re-evaluations and maintain ongoing relationships with all approved breeders.

Adoption fees include full health screening, vaccinations, microchipping, transport costs, health guarantee, initial care package, and lifetime support access. Fees vary by species and breed but are all-inclusive with no hidden costs.

Yes! We arrange virtual meetings, video calls, and in-person visits when possible. For distant adoptions, we provide extensive photos, videos, and detailed behavioral assessments from our specialists.